Frequently Asked Questions
1. Do you accept custom orders?
Yes. If you have a specific idea or need to match your interior, contact us. Please note that custom orders require additional time and individual pricing.
2. Will I receive exactly the item shown in the picture?
Yes, if they are single pieces, for example available in the OUTLET category.
No - because each of our products is made from natural wood, which means that the grain, shade, and texture will always be unique. If you are trying to match the wood color to existing furniture, contact us before placing an order - we will help you choose the closest option, but this requires additional work and costs.
3. Can I order products as a gift?
Of course! All our items are shipped in eco-friendly boxes, perfect for gifts. We can also include a handwritten note with a personal message – just leave us a comment after placing your order.
4. How should products made of natural wood be cared for?
Wooden products love natural care — just a little warmth and attention is enough. Avoid excessive moisture and direct sunlight, wipe them with a soft, slightly damp cloth, and occasionally nourish them with vegetable oil, beeswax, or a special wood treatment. This way, they will retain their charm for many years.
5. Do you offer product personalization?
Yes, we offer engraving on selected items - perfect for adding a name, date, or a short message. This is a paid service, and please note that personalized products are non-returnable as they are made especially for you.
6. How to choose the type of wall when ordering a product?
If the option to select the type of wall is visible next to the product, please indicate the surface on which the product will be mounted. Based on this, we will choose the appropriate mounting anchors.
Hard wall is most often a wall made of concrete, brick, block, or another masonry material. It is usually heavy, stable, and when gently tapped, produces a solid, dull sound.
Drywall is a lighter structure mounted on a frame. When tapped, it often produces a more hollow sound, and in some places, you can feel the course of the structural profiles.
If you have any doubts about the type of wall, please contact us. We will be happy to help you choose the right mounting.
7. What should you do if the payment via MobilePay or another selected payment method cannot be processed?
If you receive a message during payment via MobilePay or another selected payment method that the transaction cannot be processed, please try paying with Shop Pay or use a different bank card.
The issue may be due to restrictions set by the bank, card operator, or payment provider. It is also worth checking if the billing information is correct and whether the bank has blocked online transactions.
If the problem persists, please contact us. We will be happy to help find another solution.