Most Frequently Asked Questions
1. Do you accept custom orders?
Yes. If you have a specific idea or need to match your interior, contact us. Please note that custom orders require additional time and individual pricing.
2. Will I receive exactly the item shown in the picture?
Yes, if they are single pieces, for example available in the OUTLET category.
No - because each of our products is made from natural wood, which means that the grain, shade, and texture will always be unique. If you are trying to match the wood color to existing furniture, contact us before placing an order - we will help you choose the closest option, but this requires additional work and costs.
3. Can I order products as a gift?
Of course! All our items are sent in eco-friendly boxes, which are perfect for gifts. We can also include a handwritten note with a personal message – just leave us a comment after placing your order.
4. How should products made of natural wood be cared for?
Wooden products love natural care — just a little warmth and attention is enough. Avoid excessive moisture and direct sunlight, wipe them with a soft, slightly damp cloth, and from time to time nourish them with vegetable oil, beeswax, or a special wood treatment. This way, they will keep their charm for many years.
5. Do you offer product customization?
Yes, we offer engraving on selected items - perfect for adding a name, date, or a short message. This is a paid service, and please remember that personalized products cannot be returned, as they are made especially for you.